Frequently Asked Questions

If you can't find your answer here, please Contact Rae.

What is Rae's Rebootique?

Rae's Rebootique is an online tag sale of sorts featuring my pre-owned, pre-loved, vintage, and unique items looking for a new home. Inventory will change as I am downsizing, minimalizing, or döstädning my home. Items are added weekly. Items may include books, CDs, artwork, housewares, collectibles, and other treasures. Few are antique, many are vintage, a little are newer.

I am a freelance graphic designer and thought it would be fun to build this website.

Are your items new or used?

All items are pre-owned or vintage. Few are like new because they were hardly or not used.

Each item is carefully inspected and described as accurately as possible. Because many items have been previously loved, minor signs of wear may be present.

How do I know the condition of an item?

Provided are photographs and sometimes video descriptions to help you evaluate each item before purchasing. Please review all images, videos (if available), and item details carefully. If you have questions about an item's condition, please make contact before placing your order.

What payment methods do you accept?

Zelle
Venmo
Cash App

These formats are secure, help expedite the process, and avoid credit card fees. Orders are processed after payment has been received and confirmed.

Do you offer local pickup?

Yes. Local pickup is available in northwestern Connecticut. Prior to checkout, reach out to avoid the shipping fee.

How much does shipping cost?

Shipping is calculated at check out which includes handling and insurance up to the amount you paid.

Do you ship outside the contiguous United States?

Yes. Customers in Alaska, Hawaii, or outside the contiguous United States should make contact before purchasing to discuss shipping options and additional shipping charges.

How quickly will my order ship?

Most orders are processed and shipped between 1 to 3 business days after payment is received and verified.

May I return an item?

Because these are pre-owned and sometimes rare items, all sales are final with two excepions.

Returns will be considered only if:

An item arrives damaged from inadequate packing, or
An item was materially misrepresented in its listing

How long do I have to report a problem?

If the item is damaged or doesn't match the description:
Please contact me within 5 calendar days of delivery so we can initiate a resolution.

If the damage is caused by the carrier (e.g., crushed boxes):
The USPS indemnity claim window allows you to file within 60 days of the mailing date.

If the package is missing or hasn't arrived:
The USPS allows a claim to be filed no sooner than 15 days from the shipping date, and no later than 60 days from the shipping date.

Who pays for return shipping?

I will provide the buyer with a prepaid shipping label if a return is approved.

What if my package arrives damaged?

If your package is damaged in transit, you will need to file a claim directly with USPS which includes insurance.

To file a claim, the USPS requires

the tracking number,
evidence of additional insurance (if applicable),
sales receipt,
proof of damage

You will have recieved items 1-3 from me after I ship your item/s. You are responsible for the rest.

Can you hold an item for me?

After purchase, I will hold/delay delivery if requested.

Items are generally available on a first-paid basis (some items are listed on other platforms like eBay). I do not hold items without payment.

Do you accept offers on items?

Yes. Please reach out.

Can I request additional photos?

Yes.

Do you sell on other marketplaces?

Yes. Some of the items on this site may be listed on other online platforms like AbeBooks, eBay, Chairish, Etsy, and Facebook Marketplace. I might have a yard sale too!

Items are on a first-paid-for, first-served basis. If an item sells elsewhere, it will be marked sold and no longer be available on this site and viceversa.