https://raesrebootique.com/shipping/Refund & Return Policy

Last Updated: June 20, 2026

At Rae's Rebootique, we carefully inspect and describe each item before listing it for sale.

All Sales Final

Because we specialize in pre-owned, pre-loved, sometimes vintage and one-of-a-kind items, all sales are final unless:

  • The item arrives damaged because of inadequate packaging, or
  • The item was materially misrepresented in its listing description.

If an item arrives damaged because the package was damaged in transit, the customer may file a claim with the carrier (see our Shipping Policy). 

    Return Request Deadline

    Customers must contact us within five (5) days of delivery to request a return.

    Requests submitted after five days from confirmed delivery may not be eligible for consideration.

    To initiate a return, please Contact Rae.

    Please include:

    • Order details
    • Description of the issue
    • Photographs showing the damage or discrepancy

    Return Conditions

    If a return is approved:

    • The customer will receive a prepaid shipping return label.
    • The item must be returned in the same condition in which it was received.
    • The item must be securely packaged for return shipment.

    Refund Processing

    Upon receipt and inspection of the returned item, an approved refund will be issued using the original payment method whenever possible.

    Shipping costs are non-refundable unless required by law.

    Product Condition Disclaimer

    Due to the nature of pre-owned and vintage merchandise, minor signs of wear may be present. Customers should review photographs, videos and descriptions carefully before purchasing.

    Normal wear, age-related characteristics, and cosmetic imperfections that are clearly shown or described do not qualify for refunds.

    Contact

    For questions regarding returns or refunds, Contact Rae.